Terms of Service

Acceptance of Terms

By accessing or using any RunAsh product — including the web platform, mobile apps, API, and AI features — you agree to be bound by these Terms of Service ("Terms"). If you are using RunAsh on behalf of a company or organisation, you represent that you have authority to bind that entity.

Please read these Terms carefully. They include important provisions about your rights, our obligations, dispute resolution, and limitations of liability. If you do not agree, do not use RunAsh.

Eligibility

You may use RunAsh only if you meet all of the following conditions:

• You are at least 18 years old, or at least 13 years old with verifiable parental or guardian consent
• You are not barred from receiving services under the laws of India, the United States, the European Union, or your country of residence
• You are not subject to UN, US, EU, or Indian sanctions
• You have not previously had a RunAsh account terminated for violations

RunAsh is not available to persons residing in jurisdictions where our service is prohibited by local law. It is your responsibility to ensure compliance with your local regulations.

Your Account

When you create a RunAsh account, you are responsible for:

• Providing accurate, current, and complete registration information
• Maintaining the security of your password and access credentials
• All activity that occurs under your account, whether authorised by you or not
• Notifying us immediately at security@runash.ai if you suspect unauthorised access

You may not share your account, sell access, or allow multiple people to use a single account unless you are on our Team or Enterprise plan with properly assigned sub-accounts.

RunAsh may suspend or terminate accounts that violate these Terms, display suspicious activity, or remain inactive for more than 24 months (with 60 days' advance notice).

Permitted Use

Subject to these Terms and your chosen plan, RunAsh grants you a limited, non-exclusive, non-transferable, revocable licence to:

• Access and use the RunAsh platform for lawful live streaming, live commerce, and related activities
• Use the RunAsh AI models and APIs to generate content and automate commerce workflows
• Embed RunAsh widgets and players on your own websites or applications
• Download and use RunAsh mobile apps on devices you own or control

All rights not expressly granted are reserved by RunAsh.

Prohibited Uses

You must not use RunAsh to:

• Violate any applicable law or regulation, including consumer protection, advertising, and financial services law
• Stream, generate, or distribute content that is illegal, harmful, fraudulent, defamatory, obscene, or that infringes third-party intellectual property rights
• Conduct, facilitate, or promote pyramid schemes, multilevel marketing, or other deceptive business practices
• Engage in unsolicited bulk messaging, spam, or phishing
• Use RunAsh AI to generate misleading or deceptive content, deep fakes, or non-consensual intimate imagery
• Attempt to reverse engineer, decompile, or extract source code from RunAsh systems
• Probe, scan, or test the vulnerability of any RunAsh system without our written authorisation
• Use automated bots, scrapers, or tools to access the platform at scale beyond the documented API limits
• Circumvent any usage limits, access controls, or billing mechanisms
• Impersonate RunAsh, our staff, or another user

Violation of this section may result in immediate suspension without notice and potential civil or criminal liability.

Your Content

You retain ownership of all content you upload, stream, or generate using RunAsh ("Your Content"). By using RunAsh, you grant us a worldwide, royalty-free, non-exclusive licence to host, store, transmit, display, and process Your Content solely to operate and improve the service.

You represent and warrant that:

• You own or have all necessary rights and licences to Your Content
• Your Content does not infringe third-party intellectual property, privacy, or publicity rights
• Your Content complies with our Acceptable Use Policy

We do not claim ownership of Your Content and will not use it to train our foundation AI models without your explicit written consent. You may delete Your Content at any time; we will remove it from live systems within 7 days and from backups within 30 days.

Billing & Payments

Paid plans are billed in advance on a monthly or annual basis. All fees are stated in USD unless otherwise specified. Indian users may pay in INR via Razorpay.

• Automatic renewal: Subscriptions automatically renew unless cancelled at least 24 hours before the renewal date.
• Upgrades: Mid-cycle upgrades are prorated and charged immediately.
• Downgrades: Take effect at the next renewal date. No partial refund for unused time.
• Failed payments: We will retry failed payments 3 times over 7 days. If payment fails, your account may be downgraded to the free tier.
• Taxes: All prices are exclusive of applicable taxes (GST for India, VAT for EU). You are responsible for taxes in your jurisdiction.

Refunds: We offer a 14-day money-back guarantee for new Starter and Professional plan subscribers. Enterprise refunds are governed by your specific contract. Refund requests must be submitted to billing@runash.ai.

Intellectual Property

RunAsh and its licensors own all intellectual property rights in the RunAsh platform, including software, AI models, brand, design, and documentation. These Terms do not transfer any RunAsh IP to you.

AI-generated content: Content you generate using RunAsh AI tools is owned by you, subject to the licence above. We make no ownership claims over AI outputs.

Feedback: If you submit feedback, suggestions, or ideas, you grant RunAsh a perpetual, royalty-free licence to use them without obligation to you.

DMCA / Copyright: To report copyright infringement, send a compliant notice to dmca@runash.ai. We will respond within 5 business days.

Termination

By you: You may cancel your account at any time from Account Settings. Cancellation takes effect at the end of your current billing period.

By RunAsh: We may suspend or terminate your account immediately and without notice if you:

• Materially breach these Terms and fail to cure the breach within 7 days of written notice
• Engage in conduct we reasonably determine to be harmful to other users, third parties, or RunAsh
• Fail to pay fees due after the retry period
• Become subject to insolvency proceedings

On termination, your right to use RunAsh ceases immediately. We will provide 30 days to export your data unless termination is for cause.

Warranties & Disclaimers

RunAsh provides the service "as is" and "as available." To the maximum extent permitted by law, we disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that:

• The service will be uninterrupted, error-free, or completely secure
• AI-generated content will be accurate, complete, or suitable for your purpose
• The service will meet every use case you have in mind

Some jurisdictions do not allow the exclusion of implied warranties, so the above may not fully apply to you.

Limitation of Liability

To the fullest extent permitted by law, RunAsh and its officers, directors, employees, and affiliates will not be liable for any:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or goodwill
• Damages arising from AI model errors, service interruptions, or third-party actions

Our total aggregate liability to you in any 12-month period is limited to the greater of (a) the fees you paid us in that period or (b) USD 100.

These limitations apply whether the claim is based on contract, tort, statute, or any other theory, and even if we have been advised of the possibility of such damages.

Disputes & Governing Law

These Terms are governed by the laws of India, without regard to conflict-of-law principles. You agree to submit to the exclusive jurisdiction of courts in Gurugram, Haryana, India, for any dispute arising out of or relating to these Terms.

Informal resolution: Before filing a claim, you agree to contact us at legal@runash.ai and try to resolve the dispute informally for at least 30 days.

Class action waiver: You agree to bring claims against RunAsh only in your individual capacity, not as a class member in any class or representative proceeding.

Changes to These Terms

We may modify these Terms at any time. We will provide at least 14 days' advance notice of material changes via email and in-app notification. If you continue to use RunAsh after the effective date, you accept the updated Terms.

For minor changes (e.g. typo fixes, clarifications that do not affect your rights), we may update without notice but will always update the version number and date at the top of this page.